Terms of Service.

By accessing or using the LIMSera platform, website, or any associated services, you agree to be bound by these Terms of Service. If you do not agree, you may not use the platform.

These terms constitute a legally binding agreement between you (or the organisation you represent) and LIMSera.

We may update these terms from time to time. Material changes will be communicated at least 30 days before they take effect. Continued use after changes constitutes acceptance.

You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorised access or security breach.

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a security risk to the platform or other users.

LIMSera grants you a non-exclusive, non-transferable, revocable licence to use the platform in accordance with your subscription plan and these terms.

You may use the platform solely for lawful laboratory information management purposes within your organisation.

You may not reverse engineer, decompile, disassemble, or attempt to derive the source code of the platform.

You may not use the platform to store, transmit, or process data that violates any applicable law, regulation, or third-party right.

You may not sublicense, resell, or redistribute access to the platform without a written partnership agreement.

You retain full ownership of all data you input into the platform. LIMSera is a data processor — we process your data solely to provide the contracted services.

You may export your data at any time in standard formats (SQL, CSV, JSON, PDF). Data portability is a core feature, not a paid add-on.

Upon termination of your subscription, all your data will be retained for 30 days for retrieval, after which it will be securely and permanently deleted.

We will never access, analyse, sell, or share your laboratory data for any purpose other than providing the service. No exceptions.

SaaS deployments include a 99.9% uptime SLA (99.99% for Enterprise tier), measured monthly, excluding scheduled maintenance windows communicated at least 48 hours in advance.

Service credits are issued automatically for downtime exceeding the SLA threshold. Credit calculation and redemption terms are detailed in your subscription agreement.

Self-hosted deployments are managed by your infrastructure team. LIMSera provides documentation, update packages, and support — but uptime is your responsibility.

Subscriptions are billed monthly or annually as specified in your order. Annual subscriptions are non-refundable after the 30-day cancellation window.

Prices may change with 60 days' written notice. Price changes do not apply to active annual subscriptions until renewal.

Failure to pay invoices within 30 days may result in account suspension. Data is preserved during suspension and accessible upon payment.

The LIMSera platform, including all software, documentation, designs, trademarks, and content, is the intellectual property of LIMSera.

Your subscription grants a licence to use the platform — it does not transfer ownership of any intellectual property.

Feedback, feature requests, and suggestions you provide may be used by LIMSera to improve the platform without obligation or compensation.

LIMSera's total liability for any claim arising from these terms or your use of the platform is limited to the amount you paid for the service in the 12 months preceding the claim.

LIMSera is not liable for indirect, incidental, consequential, or punitive damages, including loss of data, revenue, or business opportunities.

These limitations apply to the maximum extent permitted by applicable law.

Either party may terminate the subscription with 30 days' written notice. Annual subscriptions may be terminated at the end of the current billing period.

LIMSera may terminate your access immediately if you materially breach these terms, fail to pay invoices, or engage in activity that threatens the security of the platform.

Upon termination, your right to access the platform ceases. Your data remains available for export for 30 days after termination.

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

For questions about these terms, contact us at contact@limsera.com.

USA: +1 (800) 368-4805 · India: +91 98710 20016